​Digital Products & Software

All software, downloadable files, online classes and digital documents (including Amelie Scott designs and training materials) are non-refundable once purchased and accessed. Please ensure compatibility and suitability before purchasing.

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Out of Stock Items

If an item you have ordered is temporarily out of stock, it will be dispatched as soon as it becomes available.
In rare cases, due to supplier lead times and customs clearance, this may take up to 4 weeks. We will keep you informed if there is any significant delay.

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Payment Methods

We accept most major credit and debit cards.
If you have any questions about payment, please contact us and we will be happy to assist.

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Shipping

We use DPD and Royal Mail to dispatch orders.

• We ship to UK and Ireland only

• If an item has been sent incorrectly, please notify us within 7 days of delivery so we can arrange a collection

• Echidna Hooping Stations are shipped separately, as they are dispatched directly from our warehouse

 

Collections

Most products can be collected from Doncaster, with the exception of Echidna Hooping Stations, which are shipped directly from our warehouse.
All collections must be arranged in advance — please use the Contact Form to request a collection time.

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Returns & Faulty Goods

All sales are final, except where goods are faulty.

• Faulty items must be reported and returned within 14 days of receipt

• Returns must be approved in advance — please contact us before sending anything back

• Return postage is the responsibility of the customer unless the item is confirmed to be faulty

• Items must be unused, unopened, and in original packaging

We reserve the right to decline returns that do not meet these conditions.

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Warranty

Products are supplied without a manufacturer or seller warranty unless otherwise stated.